"Click and Collect" orders are available for collection from our store in Ballater Wed-Sat 12-5pm or please contact us if you wish to arrange a time outside our normal opening hours.
Delivery within 2-3 working days within the UK is available on most products.
We charge a flat rate of £15 for any number of standard whisky bottles totalling up to £450 to a single address within UK Mainland.
Free postage applies to selection of smaller items, such as jugs, decanter, figurines etc.
Orders over £450 will be delivered free of charge.
If your order is likely to be delayed, we will do our best to contact you, however, when we use external carriers to make our deliveries, we cannot offer an absolutely guaranteed service.
Significant value orders over £2500 will be delivered using our courier service.
Someone must be present to sign for the delivery: A signature is always required on delivery of parcels containing alcohol, even collectable, so if you aren´t going to be at home we´re more than happy to deliver to a work address. Alternatively, we can request (although not guarantee) the delivery driver leave your order in a safe place or with a neighbour. Please note that parcels not signed for at the delivery address will not be insured against loss or damage. Simply leave a note into the ‘Delivery Instructions’ box during the checkout or give us a call after ordering to request this.
European and International delivery is available for items with no alcohol content and may be a subject to additional local taxation and custom clearance fee in the country of destination. Please ensure you check with your local customs office for any applicable charges. In all instances we will assume that by placing any order you have confirmed you accept any import taxes that are due and take all responsibility and liability for costs should any parcels be confiscated, destroyed or returned for any reason.
Due to ongoing issues around Brexit trade, various custom regulations within the EU and limitations (including value insurance) from reputable International Carriers we are unable to arrange shipping of our whisky to many locations outside the UK. We suggest that international customers organize their own collection/delivery service using 'click and collect' option. Alternatively, please get in touch and we will check if whisky can be shipped in your country, or we can reserve and store an item (there will be no storage fee but deposit of full price will be required) until reliable delivery can be arranged.